Delaware to end counter service for jobless claims


The Delaware Department of Labor Fox Valley location in Wilmington will no longer offer “counter service” for unemployment insurance claims beginning January 22.

All unemployment insurance claims will be filed  online at Individuals can file a claim using any computer or smartphone without traveling to the office. 

The Division of Unemployment Insurance’s other locations will continue to offer counter service until March 11.  After that, all claims will be done online at: 

• Dover – Blue Hen Corporate Center 655 S. Bay Road Suite 2H
• Newark – Pencader Corporate Center 225 Corporate Blvd. Suite 108
• Georgetown – 8 Georgetown Plaza, Suite 2

All other divisions at the Department of Labor will remain the same – Employment and Training, Industrial Affairs, Vocational Rehabilitation will still offer workshops, appointments, and services onsite using the same delivery and processes.

This process for unemployment claims is more efficient, saves time for the unemployed worker (the claimant) and offers the ability to file at home on a computer or smartphone. A claimant can use any computer with internet access. Claimants can apply:
• On their home computer or any public computer
• On a mobile phone
• At  any public library

Current Department of Labor locations will continue to have self-service computer workstations (kiosks). Staff will be available for assistance.

The option for claimants to file a new claim online has been available for years.

Delaware is one of only two states that still offers the traditional “unemployment line” with in-person claims handled from the counter. This option generally takes longer and requires documentation.

The claimant who wants to file for benefits needs the following information to apply:
• Social security number
• Last 18 months of employment history

As part of the process, claimants are required to register with the Division of Employment and Training

Delaware Secretary of Labor Cerron Cade said, “This is just one piece of the puzzle as we continue to modernize the Department of Labor and improve our many services to taxpayers.”

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