The Delaware Department of Health and Social Services (DHSS) announced that all walk-in access to its public offices will end beginning on Monday.
Cited was the potential risk for clients and DHSS employees in having in-person interactions during the COViD-19 crisis.
Client needs will now be met in person by appointment only, or through phone, email or online interactions, except for crisis services, emergency cases, or for people without phone or computer access, a release stated.
“To keep both our clients and our employees safe, this is the right move for our department and for the clients we are committed to serving every day,” said DHSS Secretary Dr. Kara Odom Walker. “With widespread community transmission in Delaware, it is a public health risk to have our usual in-person interaction. Our offices will have signs on the doors to explain how staff can be reached if clients have an emergency, or for those who don’t have immediate access to a phone or computer.”
Outreach efforts across DHSS, such as the Division of Substance Abuse and Mental Health’s Mobile Crisis Services, the Division of Social Services’ Community Partner Support Unit and the Office of Animal Welfare’s animal control services are continuing. Appointments already scheduled are still expected to occur through telehealth or in person as needed. Admissions and discharges to DHSS’ 24/7 facilities also will continue as needed.
