New Castle County sewer customers will see their sewer service bills arrive in the mail by February 21. The bills, which were mailed on Friday, February 7, with a due date of April 7. Residents can use their payment status and history on-line at the county’s website: www.nccde.org.
Normally, sewer service bills are mailed in January and are due at the end of February. Because of a change in the billing cycle by Artesian Water from quarterly to monthly, the billing schedule was adjusted for 2014 only. Sewer charges are based on water consumption. The change resulted in overcharging of some customers and the under charging of others last year, due to the change in the billing schedule and flawed calculations.
Payments are accepted in person at the New Castle County Government Center, 87 Reads Way, New Castle. The payment window is open 8 a.m. to 4 p.m., Monday through Friday. A drop box is available for check and money order payments 24 hours a day at the main entrance of the Government Center.
Payments can also be mailed to: New Castle County Sewer, P.O. Box 470, Claymont, DE 19703. In addition to paying by mail or in person, residents can pay their tax bill with a Discover Card by calling the New Castle County Office of Finance at (302) 323-2600. Other major credit cards are accepted through Paymentus, a third-party company that accepts Visa, MasterCard, Discover, American Express and electronic check. Payments can be made on the Internet through the link on the New Castle County site (www.nccde.org), or by calling 1-877-225-7351. For sewer service payments, Paymentus charges users a service fee of $5.25 for each transaction of $650 or less.
