The City of Wilmington Department of Finance announced that a new, online bill payment system from Paymentus.
The first phase of the live system provides city customers with options to pay water/sewer and real estate tax bills online via any device that can access the internet, including smartphones and tablets.
Customers can establish an account that allows multi-account access, payment and consumption history, and auto-pay. Customers may now choose to pay their water/sewer fees and real estate taxes online by choosing one of the following channels:
- Online One-Time Payment – Customers can pay quickly without registration.
- Online Portal – Customers can establish “My Account” to access advanced self-service features including bill history, payment history, multi-account payment and more.
- Mobile – Allows customers to quickly check balances and make payments from their mobile device.
- Interactive Voice Response (IVR) / Automated Phone Payments.
Traditional services at the customer service window of the city’s Finance Department, on the first floor of the Louis Redding City/County Building are still being offered.
Customer Service Representatives will be available to assist customers and take payments.
In addition to these new conveniences, customers will also be offered the option to receive paperless bills.
The Finance Department has also added American Express as a credit payment option, along with Visa, Master Card and Discover. As always, payments may be made with a debit card, or customers may utilize e-checks as a new payment option. In coming months, other bills and fees will be payable via the City of Wilmington Paymentus system, as well.
The system can be access at website at http://www.wilmingtonde.gov/ and clicking the “Pay My Bill” tab.
New Castle County has used the Paymentus system for several years.
