The Delaware Division of Child Support Services has switched to TD Bank for payment services.
As of Nov. 14, Division of Child Support Services paper checks will no longer be drawn on PNC Bank.
People who cash their checks at PNC will have to move oveer to TD, which has one-third of the branches of PNC. TD has only one branch each in Kent and Sussex counties.
Theodore Mermigos, director of DHSS’ Division of Child Support Services, said only about two dozen recipients receive checks.
The state sent letters to all state child support agencies, all state departments of labor and 5,122 employers across the country informing them of the changes that need to be made in order to process payments with the new banking institution, TD Bank. DCSS is also reaching out to its customers via mail, email and social media to inform them of the transition.
Customers who receive child support payments with a US Bank ReliaCard or direct deposit will see no change in service and will not need to take any steps during the transition.
Customers who routinely cash their checks at the bank where the payment is drawn will need to move to TD Bank as of Nov. 14.
“Over the decade, PNC Bank has been an enormous partner to the child support program. They have helped to get child support payments into the hands of some of Delaware’s most vulnerable citizens,” said Theodore Mermigos, Division Director at DCSS. “We thank them for their years of dedicated service.”
Employers remitting payments electronically have been provided the new banking information to update their ACH transmission files. DCSS has made these PDF files available via its webpage should an employer need to download them again. Employers and non-custodial parents remitting payment via iPayOnline should be unaffected.
Any parent seeking assistance with paying their child support can contacting DCSS at 302-577-7171. Further info is available at DCSS’s website.
TD is one of three banks that successfully applied for state financial services work.
Mermigos said TD proved to be a good fit due to its expertise in issuing payments here and elsewhere. The child support chief said the state expects to see in the coming years more child support payments issued to parents who live in locations outside the U.S.
