Delmarva Power and parent company Pepco have launched a new website that enhances customer service, especially for people using mobile devices.
The new design is based on customer research and feedback. Upgraded navigation improves access to services such as My Account, opening a new account, finding storm preparation information or getting the latest restoration updates.
A rapidly growing percentage of people are using their mobile devices to access information and cell phone makers have made screens larger in response.
The updated website also has the ability to work in concert with Delmarva Power’s Mobile App 2.0. The new version of the mobile app provides customers with access to “My Account,” energy use data and Delmarva Power social media.
“The enhanced website provides our customers with an improved customer service experience allowing them to better utilize tools such as My Account, and access information ranging from storm preparation tips to energy saving steps in a more user friendly format,” said Gary Stockbridge, president Delmarva Power Region.
Customers can experience the new Delmarva Power website at www.delmarva.com. Customers can also follow Delmarva Power on Facebook and Twitter at DelmarvaConnect, and download the new enhanced mobile app at www.delmarva.com/mobileapp.
