Amtrak is adding capacity in response to the usual surge in demand during the Thanksgiving holiday as Wilmington Airport also prepares for a holiday rush.
“Thanksgiving is Amtrak’s favorite time of the year as we take pride in getting our customers home or to visit their friends and family safely and on time for the holiday,” said Amtrak Vice President Eliot Hamlisch. “We look forward to welcoming hundreds of thousands of riders onboard and providing the world-class customer experience they expect with Amtrak.”
During Thanksgiving week, Amtrak is adding more service and extra cars to existing trains between November 20 and 27. Reservations are advised. This includes Northeast regional and Acela trains stopping in Delaware.
Amtrak has worked to improve customer service and recently introduced customer service commitments. Customers can also connect directly with customer service representatives via social media.
A short drive away, Wilmington Airport (ILG) will see a busy Thanksgiving travel period, with Avelo Airlines flying to Sun Belt destinations. As of Wednesday, close-in parking spaces were filled, with travelers using the remote lot. A few spaces opened up later in the afternoon.
The airport advised those picking up passengers that it operates a cell phone lot. Parking charges are $9.50 a day for lots near the terminal and $7 for the remote lot, which opened up as Avelo added flights.
Airport spokesman James Salmon said the airport will run a shuttle to the remote lot that is also within walking distance of the terminal off Dupont Highway.
The airport has a small terminal, although Avelo spaces out arrivals and departures to minimize crowding. The airline typically has three daily departures. Airport operator, the Delaware River and Bay Authority has added staff to assist travelers.
As of Wednesday, the three flights using 189-passenger Boeing 737 jets were running on time or with a slight delay.
Airport officials reminded travelers to show up an hour and a half before the flight, a long-running guideline from the federal government4. .
Avelo last week reported total passenger traffic from the Delaware airport totaled more than 200,000 in the past nine months. Avelo service commenced in February.
Avelo has reported one of the industry’s best on-time records, thanks in part to shorter nonstop routes to smaller airports and no connecting service.
The DRBA earlier announced that holiday holiday travelers will not have to deal with construction of a new deck on the Delaware Memorial Bridge with the project completed ahead of schedule.