The Delaware Division of Public Health’s will shut down the Covid-19 vaccine call center will close on Jan. 31.
Delawareans may still get Covid-19 information on the website at de.gov/coronavirus, where questions can be submitted via the contact form at coronavirus.delaware.gov/contact. General questions about COVID-19 will still be answered by calling 2-1-1 or by emailing DPHCall@delaware.gov, or Vaccine@delaware.gov for vaccine-specific questions.
Covid-19 remains a deadly disease for those who have compromised immune systems or have never been vaccinated. However, deaths and hospitalizations have declined after outbreaks occur, often over the holidays. Public health agencies continue to recommend vaccinations.
Treatment for less serious cases includes drug therapy and staying home. That’s the case this weekend, with Delaware Gov. John Carney who reported mild symptoms.
“The Covid-19 call center has provided an invaluable service to Delawareans throughout the pandemic who had so many questions about this new disease,” said Interim DPH Director Dr. Rick Hong. “We started with multiple call center operators, even having to open a separate Vaccine Call Center when the vaccine program rolled out. However, significantly lower call volume concerning Covid-19 as the pandemic wanes and evolves is allowing us to reallocate personnel to other critical health work. Most people are accessing information through the web however, we remain dedicated to answering Covid-19 related questions through our email resource boxes, which will continue to be monitored. We will also continue to communicate Covid-19 information to Delawareans using media and community partners to encourage them to practice health safety by getting vaccinated against Covid-19 and the flu, staying home when sick, and wearing a mask in public areas if they feel sick and must go out.”
The Covid-19 call center was launched on March 4, 2020 as the virus took hold in the state and for a time led to major restrictions on businesses, schools and employers,
At the time of launch, Delaware reported no coronavirus cases in the state. A second call center was opened on Dec. 19, 2020, to field questions about COVID-19 vaccines.
