Delmarva Power reported improvements in the reliability of its energy service.
The frequency of power outages matched the company’s record performance in 2019, a nine percent decrease from the previous low set in 2018.
Over the past ten years, energy system upgrades and new innovative technologies have reduced electric outages’ frequency by 53 percent for Delmarva Power customers.
“We are committed to providing the best possible service for our customers,” said Tyler Anthony, senior vice president & COO of Pepco Holdings, which includes Delmarva Power. “Tying our all-time low for customer power outages in 2020 is a testament to the ongoing hard work and dedication of our employees to meet this commitment during an especially challenging year when our customers needed us most. With more adults working from home and children learning virtually, we are focused on continuing to provide the reliable energy service they depend on and powering our communities through this pandemic.”
The company also uses technologies to improve system reliability, such as specialized equipment that can automatically restore service more quickly or isolate damage.
Delmarva Power completed several key projects in recent years to help modernize the local energy grid and enhance reliability for customers. These projects included:
- Cool Springs to Indian River Transmission Line Rebuild – Replaced existing transmission and distribution lines, modernizing the local energy grid and improving reliability for 75,800 customers in Sussex County.
- Red Lion to Hares Corner Transmission Line Upgrade – Improved energy service for more than 12,500 customers in New Castle.