Delmarva plans to reconnect  residences that were previously shut off

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Delmarva Power is taking steps to help ensure all residents across its Delaware and Maryland service area have access to electric service.

As the COVID-19 pandemic worsens, officials across the country are enacting shelter in place or similar orders to ensure public safety. With more people, including school children, at home during the day, Delmarva Power will be working with residents who have had their service disconnected on a case-by-case basis to reconnect service and help ensure access to safe and healthy environments.

“We recognize the important service we provide and that more people are relying on electricity during this critical time,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Delmarva Power. “We need to come together in support of one another during this time, and ensuring every resident has access to safe and reliable electric service is just one of the many ways we are doing just that.” 

While the company has already suspended all disconnections through at least May 1, residents who have had their electric service previously disconnected can contact the company at 800-375-7117 to begin the reconnection process. As part of this process, Delmarva Power Customer Care agents will work with residents to help identify assistance programs that can supplement bill payment and can help ensure service remains on after this pandemic. 

Delmarva Power works with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household’s income size, and type of fuel, with no payback required. Delaware residents can apply for assistance online through the Delaware Health and Social Services website

Through the Good Neighbor Energy Fund, Delmarva Power works with the Salvation Army and other local organizations to offer energy assistance to Delaware and Maryland low- income customers. Delmarva Power matches contributions with $1 for every $3 that is collected, up to $70,000.

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