Veterans Administrtion Secretary Robert Wilkie and U.S. Sen. Thomas Carper learned more about the Patient Experience Academy on Monday. The program is working to improve the patient experience at the Wilmington VA Medical Center.
The update was held on the University of Delaware STAR Campus.
On hand were participating faculty: Dr. Sheryl Kline – Lerner College of Business & Economic (instructor, VA Patient Experience Academy); Kathy Smith – adjunct faculty (instructor, VA Patient Experience Academy); William Sullivan – managing director Courtyard by Marriott (instructor, VA Patient Experience Academy); Professor Allan Carlsen – director, healthcare theatre (Instructor, VA Patient Experience Academy)
Also on hand were: Dr. Robin Morgan – provost; John Long – executive VP & chief oOperating officer; Dr. Charlie Riordan – VP for research; Dr. Bruce Weber – Dean, Lerner College of Business & Economics.