Representatives of the Wilmington Veterans Affairs Medical Center recently gathered for the VA Patient Experience Academy kickoff. The program will be offered by the University of Delaware, with classes at its STAR Campus in Newark.
The program aims to improve the experience of veterans using the medical center in Elsmere and primary care centers.
The Patient Experience Academy starts with educational help for managers from the VA medical center who are involved in supervising those who deliver care. Experience and engagement are addressed through a variety of learning methods, including short presentations, targeted readings, facilitated discussions, and practice sessions.
Selected as the participants for the program’s first cohort, more than 20 managers from the Veterans Health Administration.
Vincent Kane, director of the Wilmington VA Medical Center, said, “I feel like we have not put in the time with training and investing in our staff by improving opportunities to learn from others,” He added, “So, to have the University of Delaware work with us, I am very confident this is going to make a difference for our veterans and our employees.”
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