Delmarva Power customers experienced the lowest frequency of electric outages ever in 2018.
The frequency of outages decreased from the previous low, set in 2017, by 8 percent. Over the past five years, ongoing investments in the local energy grid have driven a 34 percent decrease in the frequency of electric outages Delmarva Power customers have experienced.
“Delivering improved service reliability year-over-year is a direct result of every one of our employees keeping our customers front and center in everything we do,” said Tyler Anthony, senior vice president, Pepco Holdings, which includes Delmarva Power. “Whether it’s their home, their business, or their car, our customers are more connected than ever to the local energy grid, which is why we are making sustained investments to make the grid more reliable and resilient and meet their evolving energy needs.”
Important projects and ongoing work that are enhancing the reliability of the local energy grid and reducing the frequency of outages in Delmarva Power’s service area are paid for through the delivery charges on customer bills. Delivery charges are reviewed and set by the public service commissions in Delaware and Maryland through a transparent regulatory rate review process.
Delmarva Power also continues to share best practices for managing the local energy grid and responding to outages with its Exelon sister companies, Atlantic City Electric, BGE in Baltimore, ComEd in Chicago, PECO in Philadelphia, and Pepco in Washington, DC many of which also posted record reliability performances in 2018.