Amtrak upgrading Wi-Fi Internet access on trains

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Amtrak passengers traveling from Wilmington and other points on the Northeast Corridor will soon enjoy improved Wi-Fi, with a more reliable and easier connection to high-speed broadband.

Amtrak Acela Express customers are seeingbenefits, according to the federally owned passenger railroad.

This summer, lower-priced Northeast Regional trains will receive upgraded processors and modem cards, as well as new antennas that will improve speed.

Wilmington is one of the 15 busiest stations in the nationwide Amtrak system.

The upgrades will allow for quicker loading times for web pages and other content, the ability to send and receive files faster, improved video streaming and audio performance, a release stated.

“These Wi-Fi upgrades are another example of recent steps we have taken to improve the customer experience and why we are the preferred choice for travel on the Northeast Corridor,” said Amtrak Vice President of Marketing Kerry McKelvey.

Later this summer, customers will also experience a new, simplified Amtrak Wi-Fi landing page. As part of this upgrade, customer preferences will be saved over a period of seven days.

Wi-Fi stats

  • On average, 20,000 Wi-Fi sessions occur on the corridor every day
  • More than 70 percent of devices aboard Acela trains connect to Amtrak’s Wi-Fi
  • The average session time on Regional trains is one hour 41 minutes, and on Acela is two hours and 9 minutes
  • Corridor Wi-Fi users combine to consume on average over 2 Terabytes of data per day (1 Terabyte equals about 472 hours of broadcast-quality video)

This month, customers accessing free Wi-Fi will simply select Amtrak Wi-Fi from the list of options on their smartphones, tablets or laptop computers. Once selected, customers must agree to the terms and conditions to gain access to the service, the release noted.

In addition to this work on the NEC, Amtrak is also upgrading Wi-Fi at 29 stations throughout the national network. Amtrak offers Wi-Fi access at the Wilmington station.

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