TD Bank computer outages reported as system upgrade continues

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TD Bank photo.
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Reports continue to surface regarding access to the TD Bank online system.

“TD Bank conducted an upgrade to our online banking systems to enhance our customers’ online and mobile banking experience. We are working diligently to provide a consistent customer experience to everyone. We apologize for any inconvenience this may have caused our customers. When the upgrade is complete, we will provide our customers with an improved online and mobile experience through intuitive navigation, useful tools, and improved security features,” spokesman Matthew J. Doherty stated.

TD has been cautionary customers about periodic outages in Email messages.

With more people doing banking, including bill paying, via mobile devices and automatic teller machines, system outages have become more of a problem for banks.

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Planned outages often occurred in the late evening hours or on weekends and often affect a limited number of accounts.

The Down Detector website showed a spike in reports on the site on ‘Thursday night.

The situation drew more than 500 comments on DownDetector, with a few claiming they had not been able to access the website for days at a time.

Outage reports have continued at a much-reduced level of Friday.

TD has about a dozen branches in Delaware and has added other operations in the state. The bank’s largest U.S. employment center is in Cherry, NJ. Canada-based TD became a player in the East Coast market with the purchase of Commerce Bank several years ago.

The bank operates in all three of the state’s counties, but never gained the market share envisioned by Commerce founder Vernon Hill, who complained that northern New Castle County was the most difficult zoning environment in its Mid-Atlantic territory.

Hill’s business model, which was followed by TD featured low-fee checking, extended hours and working togain small business customers

Prior to Commerce moving into markets, banks never operated past Saturday noon and never on Sunday.

Hill later departed the bank amid a controversy over family involvement in the publicly traded company. He is now using the Commerce business model for a bank in the United Kingdom.

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