Bank of America rolling out Teller Assist system

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2015030495101401Bank of America has added advanced video  technology that provides most of the services of a branch teller at an ATM machine.

Known as ATM with Teller Assist, the system uses a  video screen  staffed by a remote  teller who can speak both Spanish and English.

The system allows cash withdrawals down to a $1 bill, cash back on check deposits and payment of Bank of America loan payments.

The system was demonstrated  last  week in Kennett Square, PA, an area with a large Spanish speaking population. The ATMS will be added at other offices.

Remote tellers are based in Jacksonville, Fla and Newark, DE. .Most government IDs can be used in addition to an ATM card can be used to access the system.

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The tellers are being installed in Bank of America branches, with placements ranging from drive-through lanes to lobbies. The system will operate seven days a week until 10 p.m. on weekdays and 5 p.m. on weekends.

Bank of America has been gradually expanding its branch system in Delaware, a state where it employs an estimated 6,800 people.

Banks are looking for bridge technologies, like teller assist, as fewer people use branches for routine transactions.

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