At the recent conference of Marriott Courtyard General Managers in New Orleans, the Courtyard Newark at the University of Delaware received two international awards.
The hotel staff was awarded the“Gold Circle Award”for excellence in the customer service areas “Overall Satisfaction”and “Likelihood to Return”. The hotel finished in the top seven percent of the brand and its more than 1,100 hotels.
Since opening in 2004, the Courtyard Newark at the University of Delaware has received Diamond, Platinum and Gold awards every year. The hotel staff and student interns of the UD Hospitality Business Management program work to provide and sustain excellence in customer service.
Managing Director Bill Sullivan was recognized as aDiamond Hotel General Manager of the Year from the Courtyard Brand, one of seven nominated from 1,100 hotels.
This best of the best award was given for demonstrating achievement in Operational Excellence and Hospitality Leadership Excellence.
Consideration was given to financial management, sales leadership, service leadership, community service, brand standard inspection ratings, and an overall satisfaction score at or above the brand average.