More than 33,000 customers without power as Stella’s ice, winds take their toll
Thousands remained without electricity as Delmarva Power (DPL) launched its response plan in the wake of Winter Storm Stella.
A combination of wind and ice downed trees and power lines.
As of 7 p.m. more than 33,000 customers were without power as cold temperatures began to blanket the area.
In addition to approximately 120 internal linemen, DPL has an additional 140 overhead line contractors and tree trimming personnel assisting in the restoration effort as well as 200 linemen traveling to DPL from ComEd in Chicago. ComEd is part of Exelon, parent company to Delmarva.
“Our first priority is the safety of our customers and crews. We urge customers to stay clear of wires hanging loose from poles or lying on the ground,” said Gary R. Stockbridge, Delmarva Power Regional President.“We’ve launched our restoration fleets into the affected communities and they will work around the clock until everyone’s power is restored.”
Customers are asked to report outages atwww.delmarva.comor by calling 1-800-898-8042 and following the prompts on the automated system. If reporting an emergency or another life-threatening situation such as downed wires, customers should immediately call 1-800-375-7117 and follow the appropriate prompts. Multiple call center sites have been staffed to support customer service efforts and our systems have been networked together for expanded capacity.
Delmarva Power also recommends, when reporting an outage, customers request a call back. Call backs allow the company to notify customers when work in their area is completed and also help Delmarva Powerlocate outages that may be specific to customers’ homes.
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