An upscale steak house on Route 202 in Glen Mills, PA, remains closed, with customers wondering about the status of gift cards.
Chris Lientz set Oct. 1 and later a Nov. 1 opening date for Mile High Steak & Seafood. The message has since been replaced by a black screen with no information on future plans.
A phone call to the restaurant was not answered, with no answering machine available. There was no immediate response to an Email sent to the restaurant’s address.
Patience has been wearing thin among customers, many of whom had gift cards that Mile High sold in buy one, get one free deals, Emails have been sent among customers regarding othe responsiveness of the owner and getting their money back.
“During the past few months, it became clear to me that the quality of our food and service at Mile High had deteriorated, based on feedback from our customers. I simply could not ignore this fact. Temporarily closing the restaurant was not an easy decision for me to make, but one that needed to be done,” Lientz wrote in the letter that had been posted on the restaurant’s website months ago.
In the letter, Lientz cited the loss of key kitchen employees, including the long-time executive chef.
“As a fine dining establishment, I am not in the business of providing a sub-standard product, so as I evaluate new candidates for our kitchen staff, my primary goal is to hire and train a new staff capable of meeting the expectations of our customers,” Lientz wrote
“I am confident we will succeed in putting a team in place that will permit us to reopen Mile High this October as planned,” he added.
In posting the letter, Leitz cited rumors and other reports about the restaurant.
The owner said he would honor cards and promotions that expire during the time the the restaurant is closed. The cards had been purchased by customers in Pennsylvania as well as neighboring Delaware.
The eight-year-old restaurant has faced stiff competition in the busy, affluent area north of the Delaware line. Rivals have included Brandywine Prime in Chadds Ford, Sullivan’s in Delaware, and newcomers like Firebirds, a mid-sized steakhouse chain.
A recent look at reviews on the popular Yelp and TripAdvisor sites pointed to problems with food and service prior to the summer closing.
