Mile High Steak temporarily closed as owner rebuilds staff
Chris Lientz said he is shooting for an Oct. 1 opening for Mile High Steak & Seafood.
“During the past few months, it became clear to me that the quality of our food and service at Mile High had deteriorated, based on feedback from our customers. I simply could not ignore this fact. Temporarily closing the restaurant was not an easy decision for me to make, but one that needed to be done,” Lientz wrote in a letter posted on the restaurant’s website.
In the letter, Lientz cited the loss of key kitchen employees, including the long-time executive chef.
“As a fine dining establishment, I am not in the business of providing a sub-standard product, so as I evaluate new candidates for our kitchen staff, my primary goal is to hire and train a new staff capable of meeting the expectations of our customers,” Lientz wrote
“I am confident we will succeed in putting a team in place that will permit us to reopen Mile High this October as planned,” he added.
In posting the letter, Leitz cited rumors and other reports about the restaurant.
Concern over the future of Mile High may be greater than in similar cases, since the restaurant has heavily promoted the sale of gift cards carrying hefty discounts. It has also offered Groupon coupons.
The owner said he would honor cards and promotions that expire during the time the the restaurant is closed.
The eight-year-old restaurant has faced stiff competition in the busy, affluent area north of the Delaware line. Rivals have included Brandywine Prime in Chadds Ford, Sullivan’s in Delaware, and newcomers like Firebirds, a mid-sized steakhouse chain.
A recent look at reviews on the popular Yelp and TripAdvisor sites pointed to problems with food and service.
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